READY TO SHIP ITEMS - PLEASE ALLOW 1 - 3 DAYS FOR DISPATCH. WE MAKE A LOT OF OUR PRODUCTS MADE TO ORDER, WE TRY OUR BEST TO BE AS ECO FRIENDLY AS POSSIBLE AND NOT WASTING ANY FABRICS THAT ARE NOT NEEDED. ONCE YOUR ORDER HAS SHIPPED YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING ROYAL MAIL TRACKING INFORMATION.

INTERNATIONAL ORDERS ARE SHIPPED WITHIN 2 WEEKS AND TAKE UP TO 12 BUSINESS DAYS FOLLOWING ORDER PROCESSING FOR DELIVERY THROUGH LOCAL POST. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING ROYAL MAIL TRACKING INFORMATION.

WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE DROPPED OFF TO OUR SHIPPING CARRIER. THAT RESPONSIBILITY IS NOW BETWEEN THE SHIPPING CARRIER (ROYAL MAIL) AND THE CUSTOMER. FOR CLAIMS AND ISSUES WITH THE DELIVERY OF YOUR PACKAGE PLEASE CONTACT YOUR LOCAL ROYAL MAIL CUSTOMER SERVICE PROVIDER. IT IS THE CUSTOMERS RESPONSIBILITY TO BE AT THE DELIVERY LOCATION ON THE DAY ITS SUPPOSED TO BE DELIVERED. 

PLEASE VERIFY THAT YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING AND CONTAINS RIGHT APARTMENT NUMBER IF NECESSARY. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOST OR STOLEN PACKAGES. ITEMS STUCK IN TRANSIT ARE OUT OF OUR CONTROL AND NEED TO BE DEALT WITH THE SHIPPING PROVIDER (ROYAL MAIL).

IF YOUR ORDER IS RETURNED TO OUR FACILITY BY ROYAL MAL DUE TO ANY CIRCUMSTANCES, YOU ARE FINANCIALLY RESPONSIBLE FOR ANY EXTRA SHIPPING COSTS CORRELATED WITH YOUR ORDER.

Contact Us

If you have any questions, concerns, or need assistance with your order or our shipping policy, please don't hesitate to contact our customer support team:

Email: support@paradisecollines.com

Thank you for choosing PARADISE HILLS. We appreciate your business and strive to provide the best possible shipping experience for our customers.